A lot of the text is inspired/taken from Neal Davis’s amazing course on Udemy. I highly recommend taking it if you’re preparing for the exam. This note is not even close to being comprehensive. It just contains the things I personally tend to forget in the practice exams.
Reference: https://aws.amazon.com/premiumsupport/plans/
Support Item | Developer | Business | Enterprise On-Ramp | Enterprise |
---|---|---|---|---|
Response Times | General Guidance < 24 hrs | |||
System impaired < 12 hrs | General Guidance < 24 hrs | |||
System impaired < 12 hrs | ||||
Production system impaired < 4 hrs | ||||
Production system down < 1 hr | General Guidance < 24 hrs | |||
System impaired < 12 hrs | ||||
Production system impaired < 4 hrs | ||||
Production system down < 1 hr | ||||
Business-critical system down < 30 min | General Guidance < 24 hrs | |||
System impaired < 12 hrs | ||||
Production system impaired < 4 hrs | ||||
Production system down < 1 hr | ||||
Business-critical system down < 15 min | ||||
Architectural Guidance | General | Contextual to your use case | Annual consultative review & guidance based on your use case | Same as On-Ramp |
Proactive programs & Self service | Access to Support Automation Workflows | Access to Support Automation Workflows + AWS Countdown Premium for an additional fee | Same as Business + One free AWS Countdown each year + Annual proactive security review | Same as Business + AWS Countdown (Non-premium version) + Access to proactive reviews, workshops & deep dives |
Technical Account Management (TAM) | Nope ❌ | Nope ❌ | A pool of TAMs available | Designated TAM |
AWS Trusted Advisor Best Practice Checks | Service quota & basic security checks | Full set of checks | Full set of checks | Full set of checks + prioritized recommendations curated by your AWS Account Team |
Enhanced Technical Support | Business hours web access to Cloud Support Associates + Unlimited cases and unlimited contacts + Prioritized response on Repost | 24/7 phone, web, and chat access to Cloud Support Engineers + Access to AWS Support Slack App | Same as Business | Same as Business |
Billing Assistance | Nope ❌ | Nope ❌ | White-glove (Concierge) access to billing issues | Proactive support in managing billing, including proactive cost optimization, FinOps support, cost analysis, and prioritized answers to billing questions |
Programmatic Case Management | Nope ❌ | AWS Support API | Same as Business | Same as Business |
Third-Party Software Support | Nope ❌ | Interoperability and config guidance and troubleshooting | Same as Business | Same as Business |
AWS Incident Detection & Response | Nope ❌ | Nope ❌ | Nope ❌ | Access to AWS Incident Detection and Response for an additional fee. AWS Incident Detection and Response provides custom Support for critical workloads. |
AWS Managed Services | Nope ❌ | Nope ❌ | Access to AWS Managed Services for an additional fee. AMS augments your existing teams with cloud adavanced operation skills and capacity. | |
Includes |
Based on 6 pillars:
Services | What it does |
---|---|
Amazon Kendra | Uses ML to enable natural language search capabilties in your apps. |
CloudWatch Logs Insights | Enables you to interactively search and analyze your log data in CloudWatch logs. |
AWS PrivateLink | Provides private connectivity between VPCs, AWS services and on-prem networks, without exposing your traffic to public internet. |
AWS Application Discovery Service | Helps you plan your migration to AWS Cloud by collecting usage and configuration data abour your on-prem servers. |
AWS Storage Gateway | Enables hybrid cloud storage between on-prem environments and the AWS Cloud. It seamlessly integrates on-prem enterprise apps and workflows with Amazon’s block and object cloud storage services through industry standard storage protocols. |
Access Advisor | Mange access for any IAM user, group, role or policy. |
AWS Audit Manager | Assists organizations in continuosly auditiing their AWS usage, facilitiating risk assessment and compliance with various industry standards. Automates evidence collection to make audit process more efficient and effective. |
AWS Inspector | Automated security assessment service that helps improve the security and compliance of applications deployed on AWS. Inspector automatically assesses applications for vulnerabilities or deviations from best practices. Inspector uses an agent installed on EC2 instances. |
AWS Systems Manager | Gives you visibility and control of your infrastructure on AWS. Systems Manager provides a unified interface so you can view operational data from multiple services and allows you to automate operational tasks across your AWS resources. |
Amazon ElastiSearch | Involved with operational analytics such as application monitoring, log analytics and clickstream analytics. Amazon Elasticsearch Service allows you to search, explore, filter, aggregate, and visualize your data in near real-time. |
AWS QuickSight | Provides a fast, cloud-powered business analytics service, that that makes it easy to build stunning visualizations and rich dashboards that can be accessed from any browser or mobile device. |
AWS Simple Workflow Service (SWF) | Web service that makes it easy to coordinate work across distributed application components. SWF enables applications for a range of use cases, including media processing, web application back-ends, business process workflows, and analytics pipelines, to be designed as a coordination of tasks. |
VPC Peering | A VPC peering connection helps you to facilitate the transfer of data. For example, if you have more than one AWS account, you can peer the VPCs across those accounts to create a file sharing network. You can also use a VPC peering connection to allow other VPCs to access resources you have in one of your VPCs. |
AWS Step Functions | Coordinates AWS Services with a visual workflow. Order processing is a good use case. |
AWS Concierge | Included as part of the Enterprise Support plan, the Support Concierge Team are AWS billing and account experts that specialize in working with enterprise accounts. |
AWS Glue | Fully managed extract, transform, load (ETL) service. |
AWS Athena | Queries data in SQL from S3. Can be connected to other data sources using Lambda. |
AWS Simple Email Service (SES) | Designed to help users send transactional emails, marketing messages, and other types of content to their customers. |
AWS Simple Notification Service (SNS) | Highly available, durable, secure, fully managed pub/sub messaging service that enables you to decouple microservices, distributed systems, and serverless applications. |